Tekanesh Educational Brand
08/08/2025
Case Study: Tekanesh & The AI Customer Support Transformation
From Overwhelmed Instructors to Intelligent AI Agents
Challenge: Overwhelmed by Success
Tekanesh built a strong reputation with its freelancing courses, but as more students signed up, customer support requests piled up fast. Instructors, who used to answer questions, found themselves handling the same issues over and over instead of creating new lessons. Support quality slipped, and it became clear their old system just wasn’t working anymore.
The main issue was obvious: the support team couldn’t keep up with the growing student base. Tekanesh needed a way to provide fast, accurate, and personal help without putting too much pressure on instructors.
Solution: From Manual Support to Intelligent AI Agents
We worked with Tekanesh to build a custom AI solution for their customer support. Rather than hiring more staff, we turned their course materials into a group of smart AI agents ready to help students. Here’s how we did it, step-by-step:
1
Content Integration and AI Training
We gathered all of Tekanesh's course materials, including video transcripts, guides, and FAQs. Using this content, we trained AI models to act as virtual support agents. Each agent was designed to answer student questions just as thoroughly and accurately as a real instructor would. Now, when students have questions, the AI gives them quick and detailed answers using the course content. This removed long wait times and made sure students always got reliable information.
2
Next-Level Personalization with AI Video Generation
To make support feel even more personal, we introduced a new feature. For key questions, the AI creates a custom video tutorial using an avatar of the actual instructor. The video is generated instantly, answers the student’s specific question, and uses the instructor’s voice and look. This helps students feel more connected and builds trust.
Results: Scalable Growth & Enhanced Customer Experience
- ✔ Big Drop in Support Work: With AI agents handling most student questions, Tekanesh’s instructors now have more time to teach and develop new content.
- ✔ Instant Support: Students no longer wait hours or days for answers. They get help right away, any time, which makes their learning experience much better.
- ✔ Better Student Engagement: The custom AI videos make interactions more engaging and memorable, helping students feel supported and valued as they learn.
- ✔ Unmatched Scalability: Tekanesh can now welcome as many students as they like without worrying about support problems. The AI grows alongside them, so they can keep expanding smoothly.
By using advanced AI, we helped Tekanesh overcome its biggest challenge and turn customer support into a real strength. This project proves that AI can help businesses grow while keeping quality and a personal touch.
Ready to elevate your business like tekanesh? Let us help you achieve lower costs, stronger customer loyalty, and higher sales with our proven, data-driven strategies. Contact us today, and let’s create a customized solution to transform your business!
